Returns & Refund Policy

Our Refund Policy is in addition to, and does not exclude, any other rights you may have under Australian Consumer Law.

1. CAN I GET A REFUND OF THE eSIM OR PHYSICAL SIM?

We do not accept returns nor give any refunds if:

– you simply changed your mind;

– found it cheaper somewhere else;

– decided you did not like the purchase;

– had no use for it (for example if you did not travel to the USA for any reason);

– you lost, damaged, or misplaced the physical SIM, or you left the physical SIM in Australia and did not take it with you to the USA;

– you deleted the eSIM from your phone;

– you did not request activation of the eSIM or physical SIM as set out in the order confirmation email;

– you could not use the eSIM or physical SIM because your mobile phone was network locked, IMEI blocked from use on the USA mobile network, or your phone wasn’t technically compatible;

– you purchased the eSIM or physical SIM to use in Australia (it does not work in Australia).

However you may be able to activate your eSIM or physical SIM for a future trip to the USA, or change the activation date of your eSIM or physical SIM:

If you purchased a physical SIM and you have requested an activation date for the physical SIM then you can:

(i) give the physical SIM to a family member or friend for them to use from the activation date you requested in your original order. You don’t need to let us know if you give the physical SIM to someone else (however anyone else using the SIM Card is bound by the same Terms of Sale appearing on our website at usaprepaidsimcard.com.au); or

(ii) change the activation date for the physical SIM by sending an email to info@usaprepaidsimcard.com.au at least two (2) days prior to the date you requested for activation. For example, if you requested activation on 25 December, you can change the activation request if you email us at info@usaprepaidsimcard.com.au no later than 23 December

If you purchased a physical SIM and you have not requested an activation date for the physical SIM then you can:

(i) keep the physical SIM and request an activation date that is within two (2) years of your original purchase. You don’t need to let us know if you do this (just follow the activation instructions in your order confirmation email).

If you purchased an eSIM and you have requested an activation date for the eSIM then you can:

(i) change the activation date for the eSIM by sending an email to info@usaprepaidsimcard.com.au at least two (2) days prior to the date you requested for activation. For example, if you requested activation on 25 December, you can change the activation request if you email us at info@usaprepaidsimcard.com.au no later than 23 December

If you purchased an eSIM and you have not requested an activation date for the eSIM then you can:

(i) request an activation date that is within two (2) years of your original purchase. You don’t need to let us know if you do this (just follow the activation instructions in your order confirmation email).

2. CAN I CHANGE THE ACTIVATION DATE OF THE eSIM OR PHYSICAL SIM?

Yes, but you must send an email to info@usaprepaidsimcard.com.au at least two (2) days prior to the date you requested for activation. For example, if you requested activation on 25 December, you can change the activation request if you email us at info@usaprepaidsimcard.com.au no later than 23 December